Frequently Asked Questions: Find Answers to Your Queries

Frequently Asked Questions

Do you offer refunds?

Yes, we have a refund policy. If an order is not delivered or there’s an issue, you may be eligible for a refund or account credit. Please check our Refund Policy page for details.

Are the followers and engagement real?

Yes! We provide high-quality, organic engagement from real users. However, some services may offer non-drop or refill options to maintain engagement levels

How long does it take to receive my order?

Delivery time depends on the service selected. Most orders start processing within minutes, while larger or customized orders may take a few hours.

What social media platforms do you support?

We offer services for Instagram, Facebook, TikTok, YouTube, Twitter, and more. We continuously expand our offerings to meet our users’ needs.

Is GhanaGram safe to use?

Yes! We use industry-best practices to ensure your social media accounts remain secure. We do not require your passwords, and our services comply with platform guidelines.

How does GhanaGram work?

Simply sign up, choose the service you need, place an order, and watch your social media grow. Our platform delivers fast and effective results using real and organic engagement strategies.

What is GhanaGram?

GhanaGram is a social media marketing (SMM) platform that helps creators, influencers, and businesses grow their online presence by providing services like followers, likes, views, and engagement across multiple platforms.

What are the two service categories on GhanaGram?

GhanaGram offers two main categories of services: • Worldwide Services: These services provide engagement from a global audience, meaning followers, likes, and views come from mixed races and locations. They are automated and delivered quickly. • African Services: These are manually supplied and specifically targeted to African users. If you’re looking for an authentic African audience, this is the best option.

Which service should I choose—Worldwide or African?

• If you need fast delivery and a diverse audience, choose Worldwide Services. • If you want African-specific engagement for better regional targeting, go with African Services

Are African services more expensive than worldwide services?

Yes, African services are manually supplied and tailored to a specific audience, making them slightly more expensive. However, they provide higher authenticity and better engagement for businesses and influencers targeting the African market.

Can I target a specific audience or country?

For some services, yes! We offer country-targeted followers and engagement, including Ghana-specific options.

What payment methods do you accept?

We accept various payment methods, including mobile money (MTN MOMO, Vodafone, AirtelTigo), credit/debit cards, and other secure online payment options.

What if my order is delayed?

Orders are usually processed quickly, but occasional delays may occur due to platform updates or high demand. If your order is delayed beyond the estimated timeframe, please contact support.

Do you offer bulk orders or business packages?

Yes! We provide bulk services for brands, agencies, and businesses looking for large-scale social media growth. Contact us for custom packages

Will my followers or engagement drop over time?

While we aim for long-term retention, some fluctuations may occur due to social media platform updates. We offer refill options for eligible services to maintain your numbers.

Can I cancel an order after placing it?

Orders cannot be canceled once they are in progress. However, if your order has not started, you may request a cancellation by contacting support.

Do you offer customer support?

Absolutely! Our support team is available to assist you via email, live chat, and social media. We ensure quick responses to all inquiries.

How do I contact GhanaGram?

You can reach us via our Contact Page, email us: mailto:info@ghanagram.store

I want a panel like yours / I want to resell your services. How can I do that?

I want a panel like yours / I want to resell your services. How can I do that? Yes! GhanaGram supports resellers who want to start their own SMM business. You can: • Use our API to integrate our services into your own panel. • Purchase services in bulk and resell at your own prices. • Contact us for custom reseller packages and white-label solutions. If you’re interested in reselling, reach out to our support team for more details on setting up your reseller account.

Can I get a discount?

Yes! We offer discounted rates for bulk purchases and frequent buyers. Resellers and high-volume users can request special pricing based on their order history. Keep an eye out for seasonal promotions and loyalty rewards!

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